Privacy Policy

Last updated: August 28, 2026

Vanya Luxe (“Vanya Luxe”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use vanyaluxe.in, place an order, contact us, submit a review, or otherwise interact with Vanya Luxe.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Create or use an account, where available.

• Place an order.

• Contact us.

• Request a return or refund.

• Communicate with us through email or WhatsApp.

• Submit a product review or other feedback.

This information may include:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Delivery address

• PIN code

• Order details

• Products purchased

• Payment-related information

• Return/refund information

• Customer-service communications

• Product reviews, ratings, photographs, and feedback you voluntarily submit

We may also automatically collect certain technical and usage information when you visit our website, including information such as your IP address, browser type, device type, operating system, pages viewed, referring website, and information about how you interact with our website.

2. How We Use Your Information

We may use your information for purposes including:

• Processing and fulfilling your orders.

• Confirming and communicating about your orders.

• Processing payments.

• Arranging delivery and shipment tracking.

• Handling returns and refunds.

• Providing customer support.

• Responding to email and WhatsApp enquiries.

• Verifying and investigating damaged, defective, or incorrect-product claims.

• Maintaining order and transaction records.

• Processing and displaying product reviews and ratings.

• Improving our products, website, services, and customer experience.

• Understanding website traffic and visitor behaviour.

• Measuring advertising and marketing performance.

• Showing relevant advertisements and measuring their effectiveness.

• Detecting, preventing, and investigating fraud or unauthorized activity.

• Maintaining security.

• Complying with applicable legal, tax, accounting, and regulatory requirements.

3. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products, process orders, manage our store, and provide related services.

Your personal information may be processed by Shopify and its service providers as necessary to provide these services.

Shopify may also process information through cookies and similar technologies used to operate and improve the Shopify platform and our online store.

4. Payment Information

Payments made through our website may be processed by third-party payment providers available at checkout.

Depending on the payment method selected, the relevant payment provider may collect and process payment information according to its own privacy policy.

Vanya Luxe generally does not store complete credit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information.

We may retain transaction information such as payment status, payment method, transaction reference, and order amount for order processing, accounting, customer support, refunds, and legal or regulatory purposes.

5. Shipping and Delivery

To process and deliver your order, we may share necessary information with our courier and shipping partners, including Delhivery.

Information shared may include:

• Customer name

• Delivery address

• PIN code

• Mobile number

• Email address, where required

• Order and shipment information

This information may be used for:

• Shipment processing.

• Pickup and delivery.

• Shipment tracking.

• Delivery communications.

• Address/serviceability verification.

• Return-to-origin processing.

• Reverse pickup for approved returns.

• Other services necessary to fulfill your order.

We only share information reasonably necessary for the relevant shipping and delivery services.

6. Customer Support and WhatsApp

If you contact Vanya Luxe through email, WhatsApp, telephone, or another customer-support channel, we may collect and retain information from those communications.

This may include your:

• Name

• Phone number

• Email address

• Order number

• Product information

• Photographs or videos

• Return/refund information

• Other information you voluntarily provide

We use this information to respond to enquiries, provide customer support, investigate order issues, and process eligible returns and refunds.

Please avoid sending unnecessary sensitive personal information through WhatsApp, email, or other customer-support channels.

7. Product Reviews and Judge.me

We use Judge.me to collect and display product reviews and ratings.

If you submit a review, rating, photograph, or other feedback, information associated with your submission may be processed by Judge.me and displayed on our website according to the information and settings associated with the review.

We may use submitted reviews and customer-generated content to help other customers understand our products and to improve our services.

Please do not include sensitive personal information in a public product review.

Judge.me may process information according to its own privacy policy and applicable terms.

8. Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve our website, products, and customer experience.

Google Analytics may collect information such as:

• Device and browser information.

• Approximate location information.

• Pages visited.

• Traffic sources.

• Website interactions.

• Session and usage information.

• Other information collected through cookies and similar technologies.

Google Analytics information is generally used in an aggregated or analytical manner to understand website performance and visitor behaviour.

9. Google Search Console

We use Google Search Console to monitor and improve the visibility and technical performance of our website in Google Search.

Search Console provides information about how our website appears and performs in Google Search, such as search queries, pages, indexing, search traffic, and technical website issues.

We do not use Google Search Console as a customer-order or payment-data collection system.

10. Google Ads

We may use Google Ads and related Google advertising technologies to promote Vanya Luxe and measure the effectiveness of our advertising.

These technologies may use cookies, advertising identifiers, website interactions, and other information to help measure advertising performance and, where applicable, show more relevant advertisements.

Depending on the technologies enabled on our website, Google may process information about your interaction with our website after viewing or clicking an advertisement.

Google processes information according to its applicable privacy policies and settings.

11. Meta/Facebook Pixel

We use the Meta Pixel and related Meta advertising technologies to understand website activity and measure the effectiveness of our advertising.

The Meta Pixel may collect information about actions taken on our website, such as pages viewed, products viewed, purchases, or other website interactions.

This information may be used for purposes such as:

• Measuring advertising performance.

• Understanding conversions.

• Creating or improving advertising audiences.

• Delivering more relevant advertising.

• Improving our marketing campaigns.

Meta may process information according to its own privacy policy and applicable settings.

12. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.

• Remember preferences.

• Maintain shopping-cart functionality.

• Understand website usage.

• Measure website performance.

• Analyze traffic.

• Measure advertising performance.

• Support relevant advertising.

Third-party services such as Google, Meta, Shopify, and other services used by our website may also use cookies or similar technologies.

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

13. Marketing Communications

We may use your contact information to communicate with you about your order, delivery, returns, refunds, customer support, or other transactional matters.

Where permitted and where you have provided the necessary consent, we may also send promotional communications about:

• New products.

• Offers.

• Sales.

• Promotions.

• Store updates.

You may opt out of promotional communications where an unsubscribe option is provided or by contacting us.

We may continue to send necessary transactional communications relating to your orders or customer-service requests.

14. How We Share Information

We may share personal information where reasonably necessary with:

• Shopify and its service providers.

• Payment processors and payment gateways.

• Delhivery and other courier/shipping partners.

• Judge.me for product reviews.

• Google services, including Google Analytics and Google Ads.

• Meta services, including Meta Pixel and related advertising tools.

• Website, hosting, technology, analytics, and security service providers.

• Customer-support and communication service providers.

• Professional advisers and service providers.

• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law.

We do not sell your personal information as a standalone product or service.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Order and transaction records.

• Tax and accounting requirements.

• Shipping and delivery records.

• Returns and refunds.

• Customer-support communications.

• Product reviews.

• Fraud prevention.

• Legal and regulatory compliance.

• Resolving disputes.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

16. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and personal information.

17. Third-Party Services and Links

Our website may use or contain links to third-party websites, applications, services, and platforms.

These may include payment providers, courier services, analytics services, advertising platforms, review platforms, and social-media services.

Third-party services operate according to their own privacy policies and terms.

Vanya Luxe is not responsible for the privacy practices of third-party services that we do not control.

18. Your Privacy Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of information where legally permitted.

• Withdrawing consent where processing is based on consent.

• Opting out of certain promotional communications.

• Raising a question or complaint about our handling of personal information.

Some requests may be subject to applicable legal, contractual, security, or other limitations.

To make a privacy-related request, please contact us using the details provided below.

19. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Vanya Luxe

Email: hello@vanyaluxe.in

Phone/WhatsApp: +91 6356-209636