Refund policy
Thank you for shopping with Vanya Luxe. We want to ensure you have the best possible experience with our products.
Because we take product quality and shipping integrity seriously, we have a strict policy regarding returns and refunds. Please read our guidelines below carefully.
1. 7-Day Return Window
You have 7 calendar days from the date your package was delivered to request a return or refund. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Mandatory Unboxing Video Requirement
⚠️ CRITICAL REQUIREMENT: To protect both our customers and our business against fraud or transit damage, we require a continuous, unedited unboxing video to process any return or refund.
Your unboxing video must clearly show:
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The unopened package with the shipping label fully visible.
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The physical opening of the package for the very first time.
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The condition of the item(s) received (highlighting any defects, damages, or missing pieces).
Note: We cannot accept edited videos, stitched clips, or photos alone. Failure to provide a valid unboxing video will unfortunately result in the immediate denial of your return/refund request.
3. Condition of Items
To be eligible for a return, your item must be:
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In the same condition that you received it.
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Unused, unworn, or unaltered.
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In its original packaging with all tags, manuals, and accessories included.
4. How to Initiate a Return
If your item meets the above criteria, please follow these steps:
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Email our customer support team at hello@vanyaluxe.in within 7 days of delivery.
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Use the subject line: Return Request - Order #[Your Order Number].
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Attach your mandatory unboxing video (or provide a link to download it if the file is too large).
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Include a brief description of the issue.
Our team will review your video and request within [e.g., 2–3 business days]. If approved, we will provide you with the return shipping address and instructions.
5. Shipping Costs
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Damaged/Wrong Items: If the unboxing video proves the item arrived damaged or is the incorrect item, we will cover the return shipping costs.
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Change of Mind: If you are returning an item for personal reasons (and it is in perfect condition), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
6. Refunds
Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5–7 business days].
Contact Us
For any questions regarding our Return and Refund Policy, please contact us at:
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Email: hello@vanyaluxe.in
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Phone: +91 6356-209636