Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At Vanya Luxe, we carefully check our products before dispatch to ensure that you receive your order in good condition.

We accept returns and provide refunds only in cases where the product received is damaged, defective, or incorrect, subject to the terms and conditions below.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • You received a damaged product.

  • You received a defective product.

  • You received a product different from the one you ordered.

  • An item or component included in your order is missing.

Returns are not accepted for change of mind, personal preference, colour preference, size/fit issues, or any other reason where the product is as described and received in acceptable condition.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

For a damaged-product claim, an unboxing video is mandatory.

The unboxing video should clearly show:

  • The sealed package before opening.

  • The package being opened.

  • The product and the damage/defect clearly visible.

  • The shipping label/order details, where possible.

Please send the unboxing video along with your order number and details of the issue to us through our official email address or WhatsApp.

Our team will review the information and determine whether the product qualifies for a return and refund.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the product received.

  • Photographs of the package/shipping label.

  • An unboxing video, if available.

We will review the information and, if the claim is approved, arrange the return and process the applicable refund.

4. Return Conditions

For an approved return, the product must be returned in the condition in which it was received.

The product must:

  • Be unused and unworn.

  • Not be washed or cleaned.

  • Not be altered, stitched, cut, or modified.

  • Have its original tags and labels attached, where applicable.

  • Include the original packaging and accessories, where applicable.

  • Not have stains, makeup marks, perfume/odour, or other signs of use.

For unstitched products, the fabric must not have been cut, stitched, altered, or otherwise modified.

A return may be rejected if the product has been used, damaged after delivery, altered, washed, or otherwise does not meet the return conditions.

5. Return Process

Once you contact us with your return request and supporting information, our team will review the claim.

If the return is approved:

  1. We will provide the return instructions.

  2. A reverse pickup may be arranged through our courier partner.

  3. The product will be returned to Vanya Luxe.

  4. Our team will inspect the returned product.

  5. Once the return passes inspection, the refund will be initiated.

Please do not ship a product back to us without receiving return instructions from Vanya Luxe.

6. Return Shipping Charges

For an approved return due to a damaged, defective, or incorrect product received from Vanya Luxe, the applicable return shipping cost will be handled by Vanya Luxe.

For cancellations or other requests that are not covered by our return policy, the customer may be responsible for applicable shipping or courier charges.

7. Change of Mind, Size & Preference

We do not accept returns or provide refunds for:

  • Change of mind.

  • Personal preference.

  • Colour preference or minor colour variation.

  • Size or fit issues.

  • Incorrect size selected by the customer.

  • The product not looking exactly as expected based on personal preference.

  • Any other reason where the product received is correct and free from damage or manufacturing defects.

Please carefully check the product details, size information, photographs, and description before placing your order.

8. Non-Returnable Products

A return will not be accepted if the product:

  • Has been worn or used.

  • Has been washed.

  • Has been altered or modified.

  • Has been stitched or cut.

  • Is missing its original tags or packaging, where applicable.

  • Has stains, makeup marks, perfume/odour, or other signs of use.

  • Has been damaged after delivery.

  • Is returned after the applicable return period.

  • Does not meet the conditions of this Return & Refund Policy.

9. Refunds

Vanya Luxe provides refunds only for approved returns.

We do not provide exchanges or replacements as part of our standard return policy.

Once the returned product reaches us, it will be inspected.

If the return is approved after inspection, the refund will be initiated within 5–7 business days.

For prepaid orders, the refund will generally be processed to the original payment method used for the order.

For Cash on Delivery (COD) orders, we may request the customer's bank account, UPI, or other necessary payment details to process the refund.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

10. Original Shipping Charges

Original shipping charges, if separately charged on an order, are generally non-refundable.

Where the return is approved because Vanya Luxe sent a wrong, damaged, or defective product, the applicable return shipping cost will be handled by Vanya Luxe.

11. Order Cancellation

Orders can be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may no longer be possible.

If an order has already been shipped and you no longer wish to receive it, applicable shipping or return-related charges may be deducted from any amount refundable to you, where applicable.

Orders that have already been delivered cannot be treated as cancellations and must follow the applicable Return & Refund Policy.

12. Refund Review & Verification

Vanya Luxe reserves the right to review and verify every return request.

We may request photographs, videos, order information, packaging details, or other information necessary to verify a claim.

Submitting false, misleading, or fraudulent return claims may result in the return/refund request being rejected.

This policy does not affect any rights available to customers under applicable law.

13. How to Contact Us

To request a return or report a damaged, defective, or incorrect product, please contact Vanya Luxe through our official email or WhatsApp.

Please include your:

  • Order number

  • Name used for the order

  • Description of the issue

  • Required photographs/videos

For damaged-product claims, the unboxing video must be provided as described above.

Our team will review your request and guide you through the next steps.

Vanya Luxe

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated date.