Terms of Service

Last updated: August 28, 2026

Welcome to Vanya Luxe. These Terms of Service govern your use of the Vanya Luxe website and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Vanya Luxe

Vanya Luxe is an online fashion store offering clothing and related fashion products through our website.

Throughout these Terms, the words “Vanya Luxe,” “we,” “us,” and “our” refer to Vanya Luxe.

The words “you,” “customer,” and “your” refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, modify, or distribute our website content without permission.

• Use our website to submit false, misleading, or fraudulent information.

• Attempt to place orders using unauthorized payment methods or another person's information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, measurements, and other product information displayed on our website are accurate.

However, minor variations may occur due to:

• Screen/display settings.

• Lighting used during photography.

• Photography conditions.

• Manufacturing or fabric characteristics.

• Differences between individual production batches.

Such minor variations do not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information when identified.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after an order has been placed, we may contact you and provide an appropriate resolution, including a refund where applicable.

5. Prices

Product prices displayed on our website are in Indian Rupees (INR).

Applicable taxes and shipping charges, if any, will be displayed during checkout.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

6. Taxes

Applicable taxes will be charged in accordance with applicable Indian laws and the tax settings applicable to the relevant products and transaction.

Where applicable, tax information will be reflected in the order confirmation or invoice.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation containing relevant order details.

An order is subject to acceptance, product availability, payment verification, and other applicable checks.

We reserve the right to cancel an order where reasonably necessary, including in cases involving:

• Product unavailability.

• Incorrect product or pricing information.

• Suspected fraud or unauthorized transactions.

• Incorrect customer information.

• Technical errors.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, an applicable refund will be processed.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

• Full name.

• Complete delivery address.

• PIN code.

• Mobile number.

• Email address.

• Payment information, where required.

Vanya Luxe will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

9. Payments

Payments are processed through the payment methods and payment service providers made available at checkout.

You agree that the payment information you provide must be accurate and that you are authorized to use the selected payment method.

For Cash on Delivery orders, payment must be made according to the instructions provided by the courier at the time of delivery.

10. Shipping and Delivery

Orders are generally processed within 1–2 business days.

We currently use courier partners including Delhivery for shipping within India.

Estimated delivery times are provided as guidance and are not guaranteed.

Once an order has been handed over to the courier, delivery may be affected by circumstances outside our reasonable control, including weather, transportation disruptions, public holidays, operational delays, incorrect addresses, failed delivery attempts, and other courier-related circumstances.

Please refer to our Shipping Policy for more information.

11. Delivery Attempts and RTO

If a shipment cannot be delivered because of an incorrect address, customer unavailability, refusal of delivery, incorrect contact details, or other delivery issues, the courier may return the shipment to Vanya Luxe.

Such a shipment is commonly referred to as Return to Origin (RTO).

If an RTO order needs to be shipped again, additional shipping charges may apply.

12. Cancellation

Orders may be cancelled before they are shipped, subject to the order's processing status.

Once an order has been shipped, cancellation may no longer be possible.

If a shipment is already in transit and the customer refuses delivery, the order may be treated as an RTO and applicable shipping or return-related charges may apply.

For complete details, please refer to our Return & Refund Policy.

13. Returns and Refunds

Vanya Luxe accepts returns only for eligible cases involving:

• Damaged products.

• Defective products.

• Incorrect products received.

• Missing items/components, where applicable.

We do not accept returns for change of mind, personal preference, colour preference, size/fit issues, or other reasons where the correct product has been delivered in acceptable condition.

Vanya Luxe provides refunds only for approved returns and does not offer exchanges under our standard return policy.

For damaged-product claims, an unboxing video is mandatory.

All returns are subject to verification and inspection.

Please refer to our Return & Refund Policy for complete details.

14. Refund Processing

Once an approved returned product has been received and successfully inspected, the refund will generally be initiated within 5–7 business days.

For prepaid orders, refunds will generally be made to the original payment method.

For COD orders, we may request bank account, UPI, or other payment details necessary to process the refund.

The time required for the refund to appear in the customer's account may depend on the relevant bank, payment gateway, or financial institution.

15. Unstitched Products

Where a product is sold as unstitched material or an unstitched garment set, the product must not be cut, stitched, altered, washed, or otherwise modified if it is to remain eligible for an approved return.

Once an unstitched product has been cut, stitched, altered, or modified, it may not be eligible for return or refund.

16. Intellectual Property

All content appearing on the Vanya Luxe website, including but not limited to:

• Product photographs.

• Images.

• Logos.

• Brand names.

• Graphics.

• Text.

• Product descriptions.

• Website design.

• Videos.

• Other original content.

is owned by or licensed to Vanya Luxe unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

17. User-Submitted Content

If you voluntarily submit reviews, photographs, feedback, comments, or other content to Vanya Luxe, you represent that you have the right to submit that content.

You grant Vanya Luxe permission to use such content for legitimate business purposes, including displaying customer reviews or feedback on our website and marketing channels, subject to applicable law.

We may remove content that is unlawful, abusive, misleading, fraudulent, offensive, or otherwise inappropriate.

18. Third-Party Services

Our website may use third-party services and platforms, including payment providers, courier companies, analytics services, advertising services, communication services, and Shopify.

Third-party services operate according to their own terms and policies.

Vanya Luxe is not responsible for the independent policies or practices of third-party service providers.

19. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from technical issues.

• Free from viruses or other harmful components.

Website availability may occasionally be affected by maintenance, technical issues, third-party services, or circumstances beyond our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, Vanya Luxe will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or customer rights that cannot lawfully be excluded or limited under applicable law.

21. Force Majeure

Vanya Luxe will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, courier disruptions, pandemics, war, civil unrest, or other events beyond our reasonable control.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

23. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised “Last updated” date.

Your continued use of our website after changes are posted constitutes use subject to the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms are governed by the laws applicable in India.

Subject to applicable law, disputes arising in connection with these Terms or your purchases from Vanya Luxe will be subject to the jurisdiction of the competent courts having jurisdiction over Vanya Luxe's business location in Gujarat, India.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

25. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Vanya Luxe

Email: hello@vanyaluxe.in

Phone/WhatsApp: +91 6356-209636

Location: Gujarat, India

Thank you for shopping with Vanya Luxe.