Shipping Policy

Last updated: August 28, 2026

At Vanya Luxe, we currently ship orders within India using trusted courier partners, including Delhivery, depending on serviceability and shipment requirements.

1. Where We Ship

We currently deliver orders across India to serviceable PIN codes.

Before placing an order, please make sure that your delivery address, PIN code, mobile number, and other contact details are correct.

We are currently not offering international shipping.

2. Shipping Charges

Shipping charges applicable to your order will be displayed during checkout.

Any applicable shipping charge will be shown before you complete your purchase.

Shipping charges may vary depending on the order, destination, weight, or shipping service selected.

3. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may take additional time to process.

Once your order has been processed and handed over to our courier partner, you will receive shipping/tracking information where applicable.

4. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, PIN code, courier network, weather conditions, operational conditions, and other circumstances.

The estimated delivery time is only an indication and is not a guaranteed delivery date.

Remote locations, difficult-to-service PIN codes, public holidays, natural events, courier delays, or other unforeseen circumstances may result in additional delivery time.

5. Delhivery Tracking

Orders shipped through Delhivery will receive a tracking/AWB number once the shipment is created.

You can use the tracking information provided by us to follow your shipment's progress.

Delhivery's shipment system provides tracking statuses such as In Transit, Out for Delivery, Delivered, and RTO (Return to Origin).

6. Delivery Attempts

The courier partner may make multiple delivery attempts if the shipment cannot be delivered on the first attempt.

Please ensure that:

• Your mobile number is reachable.

• Someone is available to receive the parcel.

• The delivery address is complete and accurate.

• You respond to delivery-related calls or messages from the courier partner.

If delivery cannot be completed after the courier's attempts, the shipment may be returned to Vanya Luxe as an RTO (Return to Origin) shipment. Delhivery's current terms state that delivery attempts can be made up to three times.

7. Incorrect Address or Contact Details

Please carefully check your delivery information before completing your order.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address, incorrect PIN code, incorrect phone number, or the recipient being unavailable, additional shipping or return-to-origin charges may apply.

Vanya Luxe may contact you to obtain corrected delivery information where possible.

8. Order Tracking & Delivery Updates

Once your order has been shipped, tracking information may be shared through the contact details provided at checkout.

You may also receive delivery-related communications from the courier partner.

Please be alert to fraudulent messages or payment requests. Vanya Luxe and Delhivery will not ask you to transfer money through an unknown or unofficial payment link to confirm your delivery.

9. Delayed Shipments

Although we work to dispatch orders promptly, delivery delays may occasionally occur due to:

• Courier network delays.

• Weather or natural events.

• Public holidays.

• High shipment volumes.

• Incorrect or incomplete address information.

• PIN code serviceability issues.

• Delivery attempts being unsuccessful.

• Operational or transportation disruptions.

• Other circumstances outside the reasonable control of Vanya Luxe.

If your shipment appears to be delayed, please contact us with your order number and tracking details so that we can assist you.

10. Damaged Package at Delivery

If the outer package appears visibly damaged, opened, tampered with, or otherwise unusual at the time of delivery, please take photographs/videos of the package before opening it.

We strongly recommend recording a continuous unboxing video when opening your parcel.

If the product inside is damaged, please follow the procedure described in our Return & Refund Policy.

For damaged-product claims, the unboxing video is mandatory as specified in our Return & Refund Policy.

11. Delivery Confirmation

Once the courier partner marks an order as delivered, the shipment is considered delivered according to the courier's delivery records.

If you believe your order has been incorrectly marked as delivered or you have not received it, please contact Vanya Luxe as soon as possible with your order number and tracking information so that we can investigate with the courier partner.

12. RTO (Return to Origin)

RTO means that a shipment could not be delivered to the customer and has been returned to Vanya Luxe.

RTO may occur due to reasons including:

• Customer refusing delivery.

• Incorrect or incomplete address.

• Customer being unavailable.

• Incorrect contact information.

• Multiple unsuccessful delivery attempts.

• PIN code or serviceability issues.

If an order is returned to us as RTO, we may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-shipping an RTO order.

Any refund for an RTO order will be handled according to our Return & Refund Policy and the circumstances of the order.

13. Change of Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to update the address before the shipment is handed over to the courier. However, once the order has been shipped, we cannot guarantee that the delivery address can be changed.

Any additional courier charges resulting from an approved address change may be payable by the customer.

14. Shipping & Returns

Shipping and delivery are separate from our return/refund process.

If you receive a damaged, defective, or incorrect product, please refer to our Return & Refund Policy for eligibility and instructions.

Vanya Luxe does not accept returns for change of mind, personal preference, size/fit issues, or other reasons where the correct product has been delivered in acceptable condition.

15. Contact Us

If you have questions about your shipment or delivery, please contact Vanya Luxe with your order number and tracking details.

Email: hello@vanyaluxe.in

Phone/WhatsApp: +91 6356-209636

We will do our best to assist you with your shipment.